Terms and Conditions For Celestial Cut’s
All clients are required to complete and sign our terms and conditions and then promptly return them to us before we undertake your dog's first grooming session.
We understand Data protection is very important therefore all your data is strictly confidential and under no circumstances will it be shared with any third party.
If your dog has any new health conditions or anything has changed before their grooming session we would appreciate it if you could please inform us of these changes so that we can best care for your dog to the highest possible standards and ensure a safe and comfortable environment for them.
OUR BUSINESS INFORMATION:
We are Celestial Cut’s and our business address is 12a Wollaston Road, Irchester, Northants, NN29 7DE. We are reachable by phoning us on 07704 824795 or by sending an email to celestialcutspetspa@gmail.com which we aim to reply to within 24 hours of receiving it. If there is a need for us to contact you we will do so by phone or by emailing the email address provided to us by yourself. Please state your preferred method of contact in our introduction forms so that we can use this for future reference.
Before Your Dogs Groom:
Before dropping your dog off with us, please make sure they have been to the toilet before their grooming session begins so they are comfortable during their time with us. We make sure your dog has access to fresh water whilst they are with us. We also advise that you don’t feed your dog 30 minutes before their scheduled grooming appointment.
Unfortunately, we do not express anal glands, we feel this is a job for your vet so please make an appointment with them if your dog needs this done.
General Information
Late Arrival:
We kindly ask that all clients arrive on time for their scheduled appointments to help our day run smoothly and ensure fairness to all clients. We understand that delays can happen; however, if you arrive more than 10 minutes late, we may need to reschedule your appointment for another date.
As we operate strictly by appointment only, each time slot is reserved exclusively for your dog and cannot be filled if missed. Late arrivals may be treated as missed or cancelled appointments, which results in a loss of earnings.
Please note that all deposits are non-refundable in the event of a missed or late appointment. To help avoid this, we offer an appointment reminder service please ensure you opt in by ticking the relevant box on your client intake form.
Late Collection:
As we are a grooming salon and not a boarding facility, we are unable to accommodate dogs remaining with us beyond their scheduled pick-up time. A late collection fee of £5.00 per 10 minutes will be applied for any delay beyond the agreed collection time.
This fee will be added to your grooming invoice and is payable at the time of service. We appreciate your understanding, as this ensures our team is fairly compensated for additional time and helps us manage our schedule efficiently.
Deposits & Cancellations:
A non-refundable £20 deposit is required at the time of booking to secure your dog's grooming appointment. The £20 deposit will be deducted from the final grooming fee when the appointment goes ahead as scheduled.
Cancellations & Rescheduling
We require a minimum of 48 hours' notice for cancellations or rescheduling.
If at least 48 hours' notice is provided:
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Your £20 deposit can be transferred to a future appointment; or
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Your £20 deposit can be refunded upon request.
If less than 48 hours' notice is provided, the appointment is missed, or appointments are repeatedly cancelled or rescheduled:
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The £20 deposit will be retained; and
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The full grooming price will be charged to cover the appointment time that was reserved for your dog and cannot reasonably be filled at short notice.
Failure to Attend
Appointments that are missed without notice (no-shows) will be charged at the full grooming price, in addition to the retained £20 deposit.
After 3 consecutive no-shows, all future appointments must be paid for in full in advance before an appointment can be confirmed.
Emergencies
We understand that genuine emergencies can happen. In cases of verifiable emergencies, such as sudden illness, an accident, or a family emergency, cancellation charges may be waived at our discretion.
Each situation will be assessed individually. This policy is intended to protect the business from lost appointment time while allowing reasonable consideration for genuine emergencies.
Behaviour & Welfare
If a grooming session has begun but cannot be safely completed due to a dog's uncooperative, aggressive, or highly distressed behaviour, the session may be ended immediately for the welfare and safety of both the dog and our staff.
Owners are required to provide accurate and honest information regarding their dog's temperament, previous grooming experiences, behavioural history, and any known concerns that may affect the grooming process.
Failure to disclose relevant behavioural information may result in the grooming appointment being terminated.
If a grooming session has to be stopped for behavioural or safety reasons:
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The full grooming price will remain payable; and
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The £20 deposit will be retained.
These charges cover the appointment time reserved, preparation, time spent working with the dog, and the inability to safely offer the appointment to another client. Celestial Cuts reserves the right to refuse or terminate a grooming appointment at any time if we believe it is unsafe to continue or if relevant behavioural information has not been disclosed.
Refunds
Where a refund is applicable, it will be processed using the original payment method within 14 days of the refund being approved.
Where an alternative refund method is requested, we will do our best to accommodate this where reasonably possible. Confirmation of any refund will be provided in writing.
Contact
To cancel or reschedule, please contact us:
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📞 07704 824795
Charges
Our prices are based on the Shoulder height which is measured from the ground to the highest elevation of the shoulder blade along the front leg. Shoulder height is the raised transition from the back to the neck. It is best to measure your dog while standing this along with the breed of your dog will give a flat rate of the groom these prices also include a £1 green fee. All of your old dog fur gets sent to Green Groomers Collective where they recycle your dog's fur removing it from land fills.
Please understand that quotes charged for a standard cut of the breed of dog you request to be groomed may vary if the dog is matted, or needs a special trim which will include shave downs. Please inform us of the exact cut you require at the time of booking so we can provide you with an accurate price. The price of the groom will be the price stated at the time of booking if the exact grooming style is agreed upon.
Please note that our standard grooming charge is for dogs that are used to being professionally groomed and their coats are well maintained by brushing and washing in between grooming sessions. If when your dog is dropped off and we do our consultation, we feel your dog's coat may need extra services to get it to the expected standard we will discuss this with you before we start the grooming service. If we need to contact you we will do so by your preferred method of contact.
48-Hour Grooming Policy
We have a 48-hour policy in place to rectify any grooming concerns. If you are not happy with your dog's groom, please let your groomer know when you collect your dog wherever possible. If you notice an issue after leaving the salon, you have a 48-hour window to contact us so that we can discuss and, where appropriate, rectify the issue.
This 48-hour period is in place because your dog's coat will begin to regrow after the groom, which can make it more difficult to accurately assess or rectify the original groom after this time.
Please be aware that extra charges may occur if your dog's coats are Matted, knotted, maintained to a poor standard, or excessively overgrown.
This is because it will take extra time to get their cut to the standard we aim to reach. An uncooperative or aggressive dog during our grooming session may also be charged more as it will require unexpected extra time and care.
If we are unable to complete a groom due to behavioural problems or aggression you will be charged the price of the groom. All costs are payable in full at the time you collect your pet. Celestial Cut’s have the right to refuse to groom a dog at their discretion without a given reason.
Puppies' First Haircut:
Here at Celestial Cut’s, we start puppy grooming from 11 weeks old (2½ months), We recommend that we meet them as early as 2 weeks after they have completed their second set of vaccinations. We recommend having their first grooming session when they are this age so they can get used to the grooming process young so it won't be a stressful experience for them later in life. Puppy grooms continue until 26 weeks old (6 months), at which point their final puppy groom will take place. After this, your dog will move onto our adult pricing.
You can however start home grooming from a younger age by using an appropriate brush to brush your puppy so their first grooming session will be more familiar for them. If you need help choosing a brush to groom your puppy just ask us. As your puppy grows and attends regular grooms, we will assess their size and coat type to determine the most appropriate category for future appointments.
We allocate more time for puppies to have their first grooming session so we can make them feel as safe and secure with us as possible. We recommend regular brushing your puppy (don't forget to use an appropriate brush) and holding their paws to prepare them for nail clipping. Bringing them for grooming sessions every 4 weeks is a great idea so the whole grooming process becomes familiar and comfortable to them.
We offer the ultimate puppy package where we will get your puppy used to being bathed, cut, blow-dried, and brushed slowly, building confidence for future grooming sessions.
Parasites,Ticks,Fleas:
If fleas or ticks are found on your pet during the grooming process, the following additional charges will apply in addition to the original grooming price. If fleas are found, your pet will receive a flea treatment shampoo to help kill the parasites. A £12 Flea Treatment Charge will be applied, along with a £15 Flea Treatment Spa Charge. These charges are mandatory where flea treatment is required.
We will make reasonable attempts to contact you before administering the flea treatment and applying these additional charges. However, if we are unable to contact you, your acceptance of these Terms & Conditions authorises Celestial Cuts to carry out the necessary flea treatment and confirms your agreement to pay all applicable charges incurred.
If ticks are found, they will be removed where it is safe and reasonably possible to do so. An additional charge of £3 per tick removed will apply. Fleas and ticks are parasites that can pose health risks to both pets and humans. If your pet appears unwell, is behaving unusually, or you have any concerns about their health, please seek veterinary advice before bringing them into the salon.
Important: In some cases, a tick's mouthparts may remain embedded in the skin after removal. Where this occurs, further veterinary treatment may be required. Celestial Cuts is not a veterinary practice and cannot be held responsible for any veterinary costs, treatment, complications, or other expenses arising from flea or tick infestations or their removal. Pet owners are responsible for maintaining appropriate parasite prevention and treatment. Prevention is always better than cure, and we strongly recommend keeping your pet's flea and tick prevention up to date in accordance with advice from your veterinarian.
Please note: Ticks do not jump or fly. Pets can pick up ticks when walking through areas such as long grass, meadows, fields, woodland, and other vegetation where ticks may be present.
Liability
The owner understands that by leaving their dog in our care they leave their dog entirely at their own risk and discretion. Whilst we take every safety measure extremely seriously we can not accept any responsibility or liability in the case of any injury, death, or illness of your dog whilst in our setting.
We advise having pet insurance before your dog's groomed in the unlikely event your dog needs emergency veterinary care.
Your Dogs Temperament & Behaviour
DANGEROUS DOGS:
We will not under any circumstances groom any dog registered under the Dangerous Dogs Act 1991 and the Dangerous Dogs (Amendment) Act 1997. we do not accept any dog that is banned under the Dangerous Dog Act 1991.
In the UK, it’s against the law to own certain types of dog. These are the:
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Pit Bull Terrier
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Japanese Tosa
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Dogo Argentino
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Fila Brasileiro
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XL Bully
Whether your dog is a banned type depends on what it looks like, rather than it's breed or name. It is the responsibility of the owners to notify Celestial Cut’s if their dog is aggressive in any way towards people or other dogs. It may be appropriate to use a muzzle if we feel our safety is in jeopardy during any stage of the grooming process.
We will discuss this with you and agree on a suitable way to groom your dog safely, but to also make sure your dog is not stressed and uncomfortable. We want to make the experience as positive as possible for your dog. By signing this contract you are agreeing that if we feel it is completely necessary for the safety of our staff that a Muzzle may be used. Please be reassured that using a Muzzle will not harm your dog and is simply a way to keep both the groomer and your dog safe.
A fee of £10 will be charged for any dog that needs to be muzzled unexpectedly during the grooming process. This fee will allow for the extra time we need to groom your dog safely. It is the owner’s sole responsibility to notify us if they do not wish for their dog to use a muzzle. Refusal to wear a muzzle may result in the grooming session being canceled. Celestial Cut’s reserves the right to refuse to groom your dog if your dog shows any aggressive tendencies as we cannot risk our safety. If there is an incident where we are injured by your dog you agree that you are fully liable for any medical bills, loss of income, or damage to equipment or premises If you are unsure how your dog will react to the grooming process please inform us and we can assess your dog for their first groom with us.
ACCIDENTS:
Although extremely unlikely, accidents can happen during the grooming process. In the event of an accident or serious medical issue that arises during your dog's grooming session, you the owner authorizes Celestial Cut’s to seek emergency veterinary treatment. You as the owner will be responsible for paying the costs of any veterinary treatment needed.
Things like cuts, scrapes, scratches, etc can happen due to the nature of the job and how dogs like to move about. Please be assured we make every effort to make sure your dog is groomed safely.
Health & Wellbeing:
Sometimes during the grooming process, we come across medical issues that need addressing. If you have not informed us of the condition in your introduction forms we will try to contact you using the phone number you have provided to discuss what you would like us to do.
If your dog has a new condition that we are unaware of please inform us so we can update your files and be aware when we are grooming your dog so they are as comfortable as possible. We may need written approval from a vet to ensure your dog is fit and healthy enough to be groomed. If your pet is unwell on the day of your appointment, it may not be accepted for grooming due to the risk of spreading viruses to other dogs.
We recommend that your dog is up to date with their vaccinations. They may pass or interact with other dogs whilst on our premises but please rest assured we disinfect surfaces and grooming equipment between grooms.
If your dog had been microchipped within 24 hours of your booking we will unfortunately not be able to proceed with the groom as your dog may still be sensitive around the neck area from the needle. Unfortunately, we are unable to groom pregnant dogs and bitches in season for obvious reasons. Please book in around their season. Ears are only plucked upon request.
Photographs:
We love taking photos of your dogs during their grooming sessions especially our before, during, and after groom photos. Photographs may be used on our Celestial Cut’s website, socials, and printed promotional documents. Please let us know if you prefer your dog not to be photographed and have its picture on any of our social media.
Matted Dogs:
If your dog's coat is matted you acknowledge and agree that it may not be possible for Celestial Cut’s to achieve the style that you desire. Celestial Cut’s will try our very best to meet your requirements however a matted coat may result in us having to clip/shave your dog's coat short.
If your dog's coat is badly matted it will require a long grooming session. In accordance with the Animal Welfare Act, we will not spend more than 15 minutes de-matting.
It is extremely important to us that your dog is comfortable and matting can be painful to remove, therefore clipping/shaving short may be the most suitable option. It's important to not leave the fur matted as this will aggravate your dog's skin resulting in your dog being in pain and discomfort. We will discuss this prior to the groom and Celestial Cut’s will require you the owner to sign the Clipping/Shaving policy.
There are risks such as cuts, or abrasions when shaving and this may result in irritable itchy red skin. It's important to keep on top of grooming to prevent this from happening in the future.
De-matting is not without risk so we do not accept liability for any abrasions, cuts, or sores after the grooming session. If you need any advice about how to look after your dog's skin after being shaved just let us know. we are happy to help. There will be an additional charge for de-matting due to the amount of time and care it takes. The additional charges will depend on the severity of the matted coat:
Here is an idea of the extra charges that may occur with de-matting:
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Under the legs and behind ears £5 additional cost
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General de-matting over the body £15 additional to groom cost. Must be done in under 15 minutes.
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Targeted areas will be an additional £10 to the cost of the groom
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Clipping/shaving will be £20 extra on top of a full groom
Groom Feedback:
Celestial Cut’s will provide you with detailed feedback after every grooming session. We will speak to you directly but understand that sometimes you may be in a hurry and it may not be possible so we also do an end-of-groom report with all the pampering your dog has had and how they were during their groom
If you have any queries or need further clarification or information please just ask or contact Celestial Cut’s asap. We are more than happy to discuss any details of your dog's grooming session or advise you about how best to care for your dog's coat after their grooming sessions.
If you are however unhappy with any part of the service that you have received please let us know before you leave the salon. We are happy to alter the cut immediately or note down any changes for the next grooming session.
We want you to be 100 percent satisfied with your dog cut so please do let us know if we can do anything to make your experience even better
Elderly Dog Policy:
From time to time, grooming can expose underlying medical problems or aggravate an already existing one. If your dog is over the age of 10 please make sure you have updated your pet's introduction forms with any new illnesses or health conditions that you may feel could impact your dog's grooming experience. It's important we know of any health issues no matter how big or small before starting the grooming process.
Older dogs have a higher chance of being injured during the grooming process. By agreeing to have your dog groomed with us you are accepting that you alone are liable for any accident or injury that may occur whilst your dog is at the salon and any vet expenses are for you to settle.
Data Protection Policy
At Celestial Cuts Pet Spa, we take the privacy and security of our clients' personal information seriously.
We collect and use personal information only where necessary to provide our grooming services, manage appointments, communicate with you, maintain appropriate business records, and meet our legal and administrative obligations.
We will not sell your personal information or share it with third parties for their own marketing purposes.
Where information needs to be shared with a third party in order to provide our services or meet our legal obligations, we will only share the information that is reasonably necessary for that purpose.
This Privacy Policy explains what information we collect about you and your pet, how we use it, how it is stored, and your rights regarding your personal information under the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection law.
Information We Collect
The information we hold will generally be provided by you through our client consent forms, booking system, communications, or during your dog's grooming appointments.
Depending on the services you use, we may hold the following information:
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Your name, address, telephone number, email address and emergency contact details.
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Your dog's name, age, breed, colour, sex/gender, distinctive markings and other identifying information.
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Grooming records from previous appointments, including grooming styles, blades and brushes used, areas where scissors were used, products used, nail trimming and the date and time of services provided.
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Your dog's likes, dislikes and preferences during grooming.
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Information about your dog's behaviour during grooming, including nervousness, excitement, anxiety, aggression or other relevant behaviours.
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Any medical or health information about your dog that you provide to us, or information that becomes apparent during the grooming process and is relevant to their safety or welfare.
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Your dog's veterinarian or emergency veterinary contact details where provided.
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Details of payments and amounts spent on grooming services.
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Photographs of your pet where you have provided consent for photographs to be taken and/or used for promotional purposes.
How We Use Your Information
We may use your personal information for the following purposes:
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To respond to enquiries and requests made by you.
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To manage and administer your grooming appointments.
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To send appointment reminders, cancellation notices, dog-ready notifications and other necessary appointment-related communications by email, telephone or text message.
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To contact you regarding your dog's care while they are in our salon.
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To contact you in an emergency relating to your dog.
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To maintain accurate grooming and business records.
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To deal with enquiries, complaints or requests.
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To process and record payments.
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To request reviews following your appointment.
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To provide agreed customer rewards, discounts or promotional offers.
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To conduct reasonable business research and improve our services.
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To send marketing communications where you have provided the appropriate consent.
You can withdraw your consent to marketing communications at any time.
Contact Information
We require your name and a valid telephone number as a minimum in order to accept a grooming appointment. An up-to-date contact number is necessary so that we can contact you regarding your appointment, send dog-ready notifications, notify you of changes or cancellations, or contact you urgently if there is an issue while your dog is in our care.
Where an email address or postal address is provided, we may also use these for relevant appointment and account communications.
Please ensure that your contact information remains accurate and up to date.
Information Stored on Mobile Devices
Your name and telephone number may be stored on the salon owner's mobile phone to allow appointment-related communication, including emergencies, dog-ready notifications and appointment reminders.
Only the information necessary for these purposes will be stored on the mobile device. The device is protected by a passcode and reasonable security measures are used to prevent unauthorised access.
Storage & Security
Client and pet information is stored securely and access is restricted to authorised personnel who require the information to carry out their duties.
Paper consent forms and grooming records are stored securely when the salon is closed.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to Your Information
You have the right to ask what personal information we hold about you and to request access to that information.
You may also ask us to correct inaccurate or out-of-date information.
Where appropriate, you may request that your personal information is deleted or that its use is restricted. However, there may be circumstances where we are legally required or have a legitimate reason to retain certain information.
If you move away from the area, you may request a copy of relevant grooming records to provide to your new groomer, where appropriate.
How Long We Keep Your Information
If a customer has not made an appointment with Celestial Cuts for 2 years, we will review their information and, where there is no longer a legitimate reason to retain it, securely delete or dispose of it.
Certain information may need to be retained for longer where required for legal, accounting, insurance or other legitimate business purposes.
Photographs & Social Media
We may take before-and-after photographs of your pet as part of our grooming services.
Photographs will only be shared on our social media pages, website or other promotional materials where you have provided the appropriate consent.
You are not required to consent to your pet's photographs being used for promotional purposes in order to receive our grooming services.
Where photographs are used for promotional purposes, we will not intentionally include your personal contact information or other private client information.
Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of information where there is no lawful reason for us to retain it.
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Request restriction of how your information is used.
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Object to certain uses of your information.
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Withdraw consent where processing is based on consent.
If you have any questions about how we use your information or wish to exercise your data protection rights, please contact Celestial Cuts Pet Spa directly.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.
De-Matting Policy
If your dog's coat is matted you acknowledge and agree that it may not be possible for Celestial Cut’s to achieve the style that you desire. Celestial Cut’s will try our very best to meet your requirements however a matted coat may result in us having to clip/shave your dog's coat short.
This agreement has been given to you as we feel the kindest thing to do for your dog is a de-matting service. Some coat types are extremely high maintenance and when things like weather, lifestyles, time, and if your dog is willing to be groomed, it doesn't take long for your dog's coat to become matted! We are here to make sure we get these mats out of your dog's coat successfully, Mats occur frequently in many dog breeds with curly, fine hair, or double coats. Matting happens when fur becomes tangled and wraps around itself, this can cause pain and discomfort to your dog.
Our main priority here at Celestial Cut’s is the safety and welfare of your dog, we want their visit with us to be as calm and stress-free as possible resulting in them feeling better after their grooming session. Under the Animal welfare act 2006 (updated 2010) quote ”All Animals are to be protected from pain, injury, suffering, and disease” we believe that shaving off the matted fur is the most humane way to do this. This may seem like drastic measures but it is the least stressful and painful way to groom a matted dog and we feel this is the best option for your dog.
In accordance with the Animal Welfare Act, we will not spend more than 15 minutes de-matting. Where possible we will work to de-mat/brush any hair that may be salvaged but only under the strict condition that it is causing no pain or suffering to your dog. If we feel your dog may become stressed, we will not attempt to do so. There will be an additional charge for the process as it requires more time and patience.
Due to the condition of your dog we believe that the best and most humane thing to do is a shave down. This will remove all matting. We don't feel a brush-out would solve the problem as this would make your dog uncomfortable and irritable. We can however shave the matted area whilst keeping other areas longer if this is possible and this is what you desire. Please note that the length difference may be visible and not as blended as a normal cut but we will do our absolute best to have your dog looking the best they can.
In the future It's important to avoid matting happening again so if you need any help or advice, we are happy to help, just ask and we will advise you on how to care for your dog's coat. but for now.
We feel starting from scratch is the best option for now so shaving off the matted areas is in the best interest of your dog. We must warn you that your dog's skin is likely to become irritated during the process so we will use special medicated/fragrance-free shampoo with your permission to help soothe any irritation that may occur during the process. We can also advise on aftercare.
Unfortunately, cuts may occur during the process due to the closeness of the mats to the skin. We will have to use a short blade to clip between the skin and the matted area. We need to make you fully aware that injury can happen and that we will take every care to prevent this. If you could please sign the declaration below releasing us of any responsibility., we can then begin the process.
I hereby release Celestial Cut’s from any responsibility for the process mentioned above along with all medical problems that may occur during the clipping process. Should my dog require veterinary care after or during the process, I agree to pay all vet fees for the above-mentioned dog's care. I also agree to the added cost of the clipping process of £15
The total fee for the full clipping process is £20
Bitches In Heat Policy
At Celestial Cuts, the health, safety and comfort of every dog in our care is our top priority.
Female dogs in heat (estrus) can require additional handling and consideration during grooming. To maintain a clean, calm and professional environment and to protect the welfare of all dogs in our care, the following policy applies.
Grooming During Heat Cycles
We do not routinely accept female dogs who are actively in heat for grooming appointments.
This is because being in heat can:
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Increase sensitivity and discomfort during grooming.
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Cause changes in behaviour, including nervousness, restlessness or reactivity.
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Increase the likelihood of distraction or agitation from other dogs.
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Create additional hygiene and cleaning requirements.
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Make handling around sensitive areas more uncomfortable for the dog.
If your dog arrives for an appointment and is found to be actively in heat, Celestial Cuts reserves the right to refuse or reschedule the grooming appointment.
Exceptions
In certain circumstances, we may agree to groom a female dog who is nearing the end of her heat cycle or displaying only mild symptoms.
This will be entirely at Celestial Cuts' discretion and must be agreed in advance where possible.
Where we agree to proceed:
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The owner must inform us that their dog is currently in or nearing a heat cycle.
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The dog must be comfortable and settled enough for grooming to be carried out safely.
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The appointment may be scheduled as the final appointment of the day to allow additional cleaning and sanitisation afterwards.
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An additional £25 Heat Hygiene Fee will apply.
Dogs that are visibly distressed, heavily bleeding, unable to settle, or otherwise unsuitable for grooming will not be groomed.
Hygiene & Cleaning
Where grooming is carried out while a female dog is in or near heat, additional hygiene measures will be required.
This may include:
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Additional protective or lined surfaces.
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Additional cleaning materials.
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Extended cleaning and sanitisation of grooming equipment and surfaces.
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Thorough disinfection of the grooming area following the appointment.
The £25 Heat Hygiene Fee covers the additional time, materials and cleaning required.
Rescheduling & Cancellations
If your dog comes into heat before their appointment, please contact us as soon as possible so that we can discuss whether the appointment should be rescheduled.
Where at least 24 hours' notice is provided, no cancellation or rescheduling charge will apply and we will be happy to rearrange the appointment.
Where less than 24 hours' notice is provided, or the dog arrives at the salon and cannot be safely groomed due to being in heat, our standard cancellation policy may apply.
We understand that heat cycles cannot always be predicted, and genuine circumstances will be considered individually.
Behaviour & Welfare
Hormonal changes during a heat cycle can affect a dog's behaviour. Even dogs who are normally calm and comfortable with grooming may become more sensitive, restless, nervous or reactive.
Please inform us in advance if your dog has previously experienced behavioural changes during heat.
We may modify, shorten or stop the grooming session if we believe continuing would cause unnecessary stress or discomfort.
We reserve the right to stop grooming at any time if we believe the dog is becoming distressed, unmanageable, or unsafe to groom.
The welfare and safety of the dog and our staff will always take priority.
Owner Responsibility
Owners are responsible for informing Celestial Cuts if their dog is currently in heat or has recently started showing signs of a heat cycle.
Failure to provide relevant information may affect our ability to safely plan and carry out the grooming appointment.
Booking Around Heat Cycles
Female dogs' heat cycles can vary considerably, so we recommend that owners keep track of their dog's individual cycle and plan grooming appointments accordingly.
Where possible, scheduling grooming before a known heat cycle or after the cycle has finished may provide a more comfortable and less stressful experience for your dog.
Why This Policy Matters
Grooming a female dog while she is in heat can create additional hygiene, behavioural and welfare considerations. Our policy allows us to maintain a clean and calm environment while ensuring that every dog receives grooming that is safe, respectful and appropriate for their individual needs.
Double Coat Policy
Here at Celestial Cut’s , we do not recommend shaving down double-coated dogs. It is important to realize that shaving a double-coated dog can have a long-term effect on your dog as it will impair the texture and feel of the dog’s natural coat as well as removing its top layer of protection. This will result in the coat not being able to fully grow back which in term can have an impact on your dog well being. Razor burns are likely which can be painful for the dog and take a while to heal. Dogs with double coats tend to have more sensitive skin so being exposed to the sun and its UV rays will be harmful to them.
We will speak to the owner and only if it is decided that it is absolutely necessary for the health and well-being of the dog, we will shave the dog. We may seek advise from your vet on the matter. Under no other circumstance will we shave a double-coated breed. We aim to provide you with the best possible service and will only recommend what we think is best for your dog's coats and their well-being.
Here are a few examples of Double-Coated Breeds: -
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Beagle
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Shih Tzu
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Golden and Labrador Retrievers
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German and Australian Shepherds
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English Shepard
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Cairn terrier
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Pomeranians
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Siberian Huskies
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Chow Chow
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Border Collies
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Newfoundlands
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Corgis
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Cavalier King Charles
REASONS WE DON'T RECOMMEND SHAVING DOUBLE COATED DOGS
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Skin problems can occur. Razor burn, sore spots, and skin irritation can happen due to your dog feeling the need to lick and scratch following their grooming session
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The undercoat acts like insulation and is there to regulate the dog's body temperature, shaving this can have an effect on them
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Shaving may seem to help shedding but it is only a temporary fix.
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The top coat can be damaged beyond repair which can make shedding unpredictable and uncomfortable for the dog.
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The undercoat may become damaged exposing the dog to heat and insect bites.
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Alopecia may occur in severe cases. Patches of fur may be shorter than in other areas and in worst case scenario may not grow back at all
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The top coat can take up to two years to fully grow back. The texture may be completely different than before the shave, Bald patches may occur too.
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Shaving can distress the dog and make them feel uncomfortable
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The dog will be exposed to the elements and may get a sunburn, heatstroke, and worst case skin cancer. It may be necessary to take extra precautions for the dog following a full shave such as clothing and sunscreen. We are here to offer advice on this.
It is extremely important to weigh up all of the factors mentioned above before attempting to shave a double-coated dog. We will speak to the client and agree together on what the best plan of action is.
Having read this form and acknowledging the above conditions may occur from a shave down, I hereby release Celestial Cut’s and its employees from any liability that may occur including injury to my dog. I agree that Celestial Cut’s will not be held responsible for any claims or liability that arise from shaving down my dog's double coat. This includes any medical conditions following the shave down.